Refund & Cancellation Policy

Refund and Cancellation Policy — Value Minerals, operated by Value Minerals. A. NATURE OF THE PRODUCT A subscription is a digital service consumed on activation. Under the Consumer Protection (E-Commerce) framework, such services are exempt from a general cooling-off right once access has been provided. Our default position is therefore that fees are not refundable. B. EXCEPTIONS WE HONOUR (i) Duplicate collection for the same billing period. (ii) A renewal collected after a valid cancellation was recorded. (iii) A confirmed platform outage attributable to us exceeding 72 consecutive hours. (iv) A charge arising from unauthorised use of your payment instrument, once confirmed by your issuing bank. C. RAISING A CLAIM Send the transaction identifier, registered mobile number and date of charge to valueminerals@gmail.com within 7 calendar days. Claims raised after 7 days are assessed at our discretion. D. SETTLEMENT Approved amounts are credited to the original instrument only. Indicative timelines: UPI 1–3 working days, cards and net banking 5–7 working days. We cannot accelerate your bank's settlement cycle. E. CANCELLATION MECHANICS Cancellation takes effect at the end of the current paid period. It disables the next automatic collection. It does not shorten or refund the period in progress. F. EXCLUSIONS Discounted, coupon-redeemed, gifted, partner-bundled and free-trial subscriptions carry no refund entitlement. G. ESCALATION If a claim is declined and you disagree, escalate to our Grievance Officer, Laxman Mane, at valueminerals@gmail.com. Value Minerals Bhim Nagar, Ganesh Chawl, Appa Pada Road, Malad East, Mumbai, Mumbai Suburban, Maharashtra, 400097 Phone: +91 91255 54291